FocalPoint CX

With 75+ combined years of sales experience, the Focalpoint Team can provide you with a #1 sales team that will outperform the competition. 

Need help handling your billing?  We've got you covered.  WIth FocalPoint, we can manage your billing queue's, increase profits by cross selling, and solve any billing issues your customers may have.

Customer Satisfaction is our #1 goal, we can support your customers needs and deliver!  Let FocalPoint show you how to build up your CSAT and NPS scores to be tops in the industry. 

Are you losing customers?  Is you churn rate too high?  At FocalPoint we can help decrease your churn!

Whether it be tier 1, 2, or 3.  FocalPoint can assist with your customers needs and support.  

Need help taking in new claims, processing or supporting followup?  We can assist with all your claims support. 

Need a new IVR?  Get your customers where they need to go with easy and no confusion.   We can build you a boutique solution that is specifically for you.  Ask us how we can help?