FocalPoint CX

Let us build you a solution, impliment the top industry tools from telco to CRM, we can hire and train the very best staff, develop them to succeed, and drive key metrics for maximum impact. From Start to finish we can build out your top performing call center.  

FocalPoint can assist in the management of your call centers, provide valuable feedback on increasing efficiencies and put together plans to drive your revenue.  Let us get under the covers to reduce to your cost and increase your bottom line.  Talk to us today about our consulting services. 

FocalPoint can build and design the perfect solution to get your team working at home.  From a call center platform to management software and security protocols.  FocalPoint can help you build, train, and roll-out a secure work at home solution to take your business to the next level.  

Do you have vendors that are just not getting the job done?  Are you in need of someone to evaluate them and the operations of your business?  Let our Contact Center experts provide you support in evaluating and managing your vendors.  

Call Center Training and Quality programs are crucial to the success of your business.  Customer Experience is predicated on a solid training plan, and a quality program that allows you to inspect what you expect.   NPS and CSAT scores are directly affected by these two main ingredients inside your call center.   Let us evaluate and update your programs to increase Customer Experience.   

Do you know if your customers enjoy working with your team or using your products?  Implementing an NPS or CSAT program and gathering first hand actionable feedback from your customer base will give you the knowledge and understanding where you can improve.   Lets FocalPoint set up a Net Promoter solution today and you can start to receive gain a better understand of your brand.  Talk to us today about how.